1. WHY I CAN`T SEE THE PRICES?

Our website is for businesses to use, we are a wholesale, we protect our customers’ prices so that consumers cannot see what our customers pay for their merchandise. We only sell to registered businesses. Once you have signed up here you must wait up to 1 business day to be approved. Once you have been approved, you will receive an email from us letting you know that your account is now active.

2. I FORGOT MY PASSWORD, WHAT SHOULD I DO?

Click on the “Lost Password?” link in the My account Area.
Then enter in your Email Address and click on “Get New Password”.

You will receive a link to create a new password via email.

3. HOW DO I PLACE AN ORDER?

Once you have registered and have been approved, you can begin placing orders. The easiest way to place an order, is to go to the category you would like to start with, then you can either shop the entire category, or click on the sub-category that you would like to start with and so on. You can set the webpage to display up to 100 items per page and order away. You can add as many items in to your cart from any page and simply click “Add to Cart” at the bottom of the page and that’s it. Merchandise that is in your cart will not be reserved for you until you have submitted your order, approved your freight rate and have your payment arrangements made with us. Removing items is NOT possible once your order has been sent for picking.

4. IS THERE A MINIMUM ORDER?

Since we are wholesalers we have no minimum order amount because we are sure that our customers know what wholesale means.

5. HOW DO I CHECKOUT WHEN I’M DONE ORDERING?

Once your are done placing the order, you need to click on “View Cart“, once you are in the cart, please review your order and shipping information. If everything looks ok, all you need to do is click the “Proceed to Checkout” at the right site of the page. After the order has been placed your screen should look something like this.

Also, shortly after placing the order, you will receive an automated response from our website confirming your order.

6. HOW DO I PAY FOR MY ORDER?

Currently, we accept only advance payment by bank transfer of the placed order. We are looking to add other methods of payments in the near future such as credit cards and etc.

7. HOW DO I RECEIVE THE INVOICE FOR MY PLACED ORDER?

Currently, our website is in the process of being linked to our order management system, so until then, you will continue to see the order that you originally placed. If you need a copy of your invoice please feel free to contact us and we can email it to you.

8. WHAT HAPPENS IF I REFUSE DELIVERY OF MY ORDER?

If you have already made your payment and we have not shipped the goods we will refund the amount, deducting only the cost of the reverse transfer. But in case that we have sent the goods and you want to return them to us and it is because that the freight is unsellable, there will be a 20% restocking fee plus freight charges back to us.

9. WHAT IS A WISHLIST?

We have created a Wishlist for our customers. Use your Wishlist to add your frequently ordered items, the ones that you know you will order each time, add them into your wishlist. When you are building an order, go to your wishlist and you will easily find your frequently ordered items there. You can always add or remove items from your Wishlist.